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Awokened Apparel - Custom Shoe Terms & Conditions

Effective Date: [ 1/3/2025 ]

Welcome to Awokened Apparel. By purchasing a custom shoe design from Awokened Apparel, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Pricing & Packages

All pricing includes the base shoe cost and is structured into three tiers:

  • Signature Touch - $375

    • Minimal customization (1–2 color accents, small stencil or logo)

    • Matte or gloss finishing coat

    • Standard materials only

  • Artistic Statement - $525

    • Full-panel customization with up to 5 colors

    • Hand-painted themes, light texture overlays

    • Custom text/logo options

  • Legacy Edition - $1,000+

    • Fully customized concept from top to bottom

    • Premium materials (metallic, glow-in-the-dark, luxury textiles)

    • Custom packaging, lace tags, add-ons

All pricing is subject to change without prior notice. Prices do not include applicable taxes or shipping fees unless otherwise stated.

2. Payment & Deposit Policy

  • A 50% non-refundable deposit is required before work begins on any custom order.

  • The remaining balance must be paid before shipment or delivery.

  • Accepted payment methods include credit/debit cards, PayPal, and secured payment gateways through Wix Payments.

  • Failure to pay the remaining balance within 7 days after completion will result in order cancellation without refund of the deposit.

3. Customization & Design Approval

  • Clients will receive a digital mockup or concept preview before work begins.

  • Once painting starts, no major design changes can be made without an additional fee.

  • Hand-painted artwork may have slight variations in details, as each shoe is uniquely crafted.

  • Awokened Apparel reserves the right to refuse any design request deemed inappropriate or offensive.

4. Turnaround Time

  • Signature Touch: 7–10 business days

  • Artistic Statement: 10–15 business days

  • Legacy Edition: 2–4 weeks (varies by complexity)

  • Rush orders are available for an additional fee (subject to availability).

  • Turnaround times do not include shipping duration.

5. Shipping & Delivery

  • Orders are shipped via USPS, UPS, or FedEx with tracking provided.

  • Shipping costs are calculated at checkout and are non-refundable.

  • Clients are responsible for any customs/import fees for international orders.

  • Awokened Apparel is not responsible for delays caused by shipping carriers.

  • Local pickup (Orlando, FL) is available by appointment.

6. Refunds & Cancellations

  • All deposits are non-refundable due to the nature of custom artwork.

  • If an order is canceled before work begins, a refund minus the shoe cost and a 10% service fee will be issued.

  • Once painting has started, no refunds or cancellations will be granted.

  • If Awokened Apparel is unable to complete an order due to unforeseen circumstances, a full refund will be provided.

7. Care & Maintenance

  • Custom shoes are art pieces and should be worn with care.

  • All shoes are sealed with a protective coating, but excessive exposure to water, rough surfaces, or heavy wear may cause damage.

  • Awokened Apparel is not responsible for wear and tear over time.

8. Intellectual Property & Usage Rights

  • Awokened Apparel retains the right to use images of completed custom shoes for marketing, social media, and portfolio purposes.

  • Clients may not reproduce or resell designs without permission.

  • Unauthorized use of Awokened Apparel's brand, logo, or artwork is strictly prohibited.

9. Dispute Resolution

  • Any disputes must be communicated via email to support@awokenedart.com within 7 days of receiving the order.

  • Awokened Apparel aims to resolve issues amicably but reserves the right to final decision-making on refunds or replacements.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

šŸ“© Email: awokenedart@gmail.com
šŸ“² Instagram: @AwokenedArt
šŸŒ Website: www.awokenedart.com

By placing an order, you acknowledge and agree to these Terms & Conditions. Thank you for choosing Awokened Apparel!

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